I’m a senior UX research strategist with over fifteen years of experience leading mixed‑method research programs and research‑ops initiatives for enterprise SaaS products. At Blackbaud, I defined baseline KPIs, improved navigation scores by 38%, and introduced an AI‑powered knowledge‑assistant that cut information‑retrieval time. My work blends rigorous quantitative design (A/B testing, large‑scale surveys) with deep qualitative insight (diary studies, contextual inquiry) and a strong focus on GDPR‑compliant data governance.

Core Competencies

• Mixed‑Method UX Research & Usability Testing

• Research Operations & Recruitment Scaling (42 % YoY panel growth)

• Data‑Privacy & GDPR‑Compliant Consent Management

• Quantitative Experimentation (A/B, t‑tests, ANOVA)

• AI‑Powered Knowledge Assistants (LLM‑based Q&A AI agent)

• Stakeholder Alignment & Roadmap Influence

• Team Coaching & Mentorship

• Analytics Instrumentation (Heap, Mixpanel, Pendo)
  

Beyond work
An avid outdoors enthusiast and maker, I spend my free time training my dogs, backpacking, kayaking, and making things—whether it’s weaving, knitting, or home DIY projects.