Stephanie’s Resume

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Experience

Senior Principal User Experience Researcher, Blackbaud

JULY 2023 - PRESENT

Principal User Experience Researcher, Blackbaud

MARCH 2023 - JULY 2023

Manager, User Experience Research, Blackbaud

JULY 2022 - MARCH 2023

  • Lead a team of 5 researchers

  • Managed Research operations and improved processes

  • Supported professional development and customized coaching based on researcher skillsets

  • Determined research roadmap across company portfolios based on needs and researcher skill sets.

  • Procured Rally as a panel management and recruitment tool to support research across user experience and product management.

Principal User Experience Researcher, Blackbaud

NOVEMBER 2020 - JULY 2022

  • Lead research projects for the fundraising, marketing, and engagement focus areas, from strategic research to benchmarking measurement

  • Lead a research program to create deep understanding of our users and build personas, outcome maps, other identified deliverables, and frameworks for this type of research

  • Coached UX Researchers, UX Designers, and Product Managers on research best practices

  • Developed data privacy and data governance practices for research at Blackbaud through partnering with multiple departments including market research, customer experience, product management, data governance, and data privacy

  • Partnered with manager on the development of research operations practices, such as participant panel development and management and research tool selection

  • Developed content for and teaches quarterly courses on usability testing and UX measurement practices

Senior Lead, User Experience Research, GoCanvas

OCTOBER 2019 - NOVEMBER 2020

Senior User Experience Researcher, GoCanvas

AUGUST 2018 - OCTOBER 2019

  • Led building the UX research practice at GoCanvas

  • Planed, conducted, and oversaw research projects with varying methodologies including usability testing, interviews, field research/contextual inquiry, diary studies, surveys, and more

  • Advised UX Designers, Product Managers, and other key stakeholders on best research practices

  • Mentored UX Designers, Product Managers, and budding researchers in research skill sets, such as how to structure usability tests, moderate, and conduct interviews

  • Collaborated with data science analysts and leverages data analytics to determine qualitative and quantitative triangulation

  • Managed Research Operations (ResearchOps) including research logistics, recruiting, budget, incentive distribution, and maintaining an accessible research repository

  • Oversaw external vendors as needed for research

  • Coached other K1 portfolio companies to get started with research

Lead User Experience Researcher, LiveSafe

JANUARY 2017 - JUNE 2018

  • Focused on problem space research to better understand our users in a B2B2C model  

  • Collaborated with stakeholders including product managers, marketing, designers, and support team members, to define research questions and plans  

  • Identified desired outcome of project to determine best research methodology including, but not limited to: ethnographic field studies, survey development, listening sessions, interviews, diary studies, usability testing, etc.  

  • Managed recruiting and incentivizing research participants  

  • Analyzed and disseminates research insights to stakeholders and organization in digestible formats  

  • Facilitated multi-disciplinary design thinking sessions to ideate solutions to problem identification from research  

  • Developed research process at LiveSafe  

User Experience Designer, mHelpDesk

(Now part of Angie’s List)

JANUARY 2015 - JANUARY 2017

  • Description to be added

  • Description to be added

  • Led user experience research and design efforts for mobile and web B2B SAAS applications 

  • Planned and conducted user research including user interviews, field studies, usability testing, information architecture, surveys, customer support channels, etc.  

  • Created interactive prototypes via Axure for usability research (from wireframe to high fidelity in collaboration with UI designer) 

  • Reviewed and analyzed web analytics to identify behavioral patterns  

  • Advised product managers on best UX practices  

  • Authored user stories and user requirements 

  • Facilitated multi-disciplinary design thinking and brainstorm sessions 

User Experience Researcher, GEICO

JUNE 2014 - JANUARY 2015

Human Factors Scientist, Aptima

JANUARY 2014 - JUNE 2014

Associate Human Factors Scientist, Aptima

JANUARY 2012 - JANUARY 2014

Cognitive Engineering Intern, Aptima

AUGUST 2010 - JANUARY 2012

Skills

  • Research planning and design 

  • Survey design 

  • Moderating research sessions 

  • Remote and in-person research 

  • Data analysis  

  • Mentoring 

  • Design thinking 

  • Prototyping 

Tools

  • Dovetail, EnjoyHQ

  • Google Analytics, Pendo 

  • Tremendous

  • Lookback, Morae, Silverback  

  • R, SPSS 

  • Omnigraffle

  • Usertesting.com 

  • Respondent, Userinterviews 

  • Axure, Justinmind 

  • Balsamiq 

  • Sketch, Figma

  • Invision, Marvel, UXPin

Service

  • Mentor, APP List, 2021 - Present

  • Mentorship Program Chair, UXPA DC, 2018 – 2022  

  • Mentorship Program Co-Founder & Co-Chair, UXPA DC, 2017 – 2018  

  • Venue Organizer, Action Design DC, 2018 - 2019  

  • President, UXPA DC Board, 2016 - 2017   

  • Secretary, UXPA DC Board, 2015 - 2015  

  • UXpert, UXPA UXperts Blog, 2014 - 2015  

  • Peer Reviewer, UXPA, Annually in Spring, 2013-Present  

  •  Volunteer, UXPA DC Chapter User Focus Conference, 2012